In the middle of rolling out a new clinical software system, we saw signs of active and passive resistance from our clinical staff. We wanted this project to go well, but we also wanted to get better at managing future changes. Since we needed a change management model that would work in our dynamic, complex, and highly-matrixed healthcare organization, we hired Catalyst OC. Chip Neidigh and Kris Taylor brought us the Catalyst Change Model, which we piloted on our electronic clinical documentation project.
Chip and Kris facilitated the development and implementation of Key Message workshops. These workshops provided a safe environment for leaders and staff to learn the Key Messages and to process through their concerns. Chip and Kris provided engaging leadership to the workshop participants, creating a safe space for them. As a result, we saw a significant lift in the confidence, unity, and commitment of our frontline leaders, which led to a surprisingly smooth launch of the new system.
Also of high value to us was the “RACI” Decision Rights tool that Chip and Kris introduced. Previously, we needed all 15 people in the room to agree on a course of action. Now, we still benefit from the opposing viewpoints of key stakeholders, but we don’t get paralyzed by conflict. We make better and quicker decisions, because of the clarity and accountability built into our decision-making processes.
I’m grateful for the way Chip Neidigh and Kris Taylor respectfully challenged our thinking. Their outsider perspectives and objective evaluation of our growth opportunities were a breath of fresh air. They understand how to help leaders drive deeper engagement and commitment during organizational change. I recommend Catalyst OC to all leaders who want to deepen their capability to drive healthy change.
Linda Q. Everett, PhD, RN, NEA-BC, FAAN Executive Vice President & Chief Nurse Executive IU Health