I would like to share our experience having worked with Chip Neidigh and Catalyst. Chip and his team were hired in 2007-2008 to offer consultation and process mapping support to our organization. The initial phase of the process definition was a bit challenging as our organization was resistant to change and very busy with projects. This made the job more difficult than expected and more time consuming.
Chip and his team initially met with our team to define our current processes and to understand our business sector. Once the background research was completed Catalyst was appropriately diligent to keep our team on task to reach a successful outcome. The processes that were developed have been critical to our current success and ability to compete within our marketplace.
Chip and his team provided ongoing progress updates and helpful insight as to how to coach our team to embrace the changes. I felt that the Catalyst organization was capable and flexible enough to adjust to the needs of my organization outcome while providing helpful insight as we navigated through a very challenging adjustment.
Last but not least, I grew to have a deep respect for Chip as the project unexpectedly went over budget and he ethically honored our business agreement and worked with us to reach a mutually agreeable economic result. I would highly recommend his organization as they provide our company with strong conceptual insight and value, which has helped us establish a solid foundation for our future.
Jay Greenzweig, RPh President and CEO FORCE Communications